Returns & Exchanges
At CCTV Direct, we stand behind our surveillance technology and offer a hassle-free 30-day return policy to ensure your security needs are fully met. If you are not completely satisfied with your purchase, you can return your equipment for a full refund or exchange.
Initiate Your Request
Log in to your account and navigate to the order history section to select the items you wish to return and obtain a Return Merchandise Authorization (RMA) number.
Package Your Gear
Securely pack the electronics in their original manufacturer packaging, including all cables, mounting hardware, and manuals to ensure eligibility for a full refund.
Ship the Items
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of the tracking number for your records.
Inspection and Refund
Once our technicians verify the hardware's condition, we will process your refund or dispatch your replacement unit within 3 to 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing