Frequently Asked Questions
Everything you need to know about securing your property with CCTV Direct.
Do your cameras support remote viewing via smartphone?
Yes, all our IP and Wi-Fi security systems are compatible with iOS and Android apps, allowing you to monitor your property in real-time from anywhere in the world.
What is the standard shipping time for security equipment?
We offer express shipping on all orders. Typically, products are processed within 24 hours and delivered within 3 to 5 business days depending on your location.
Are the outdoor cameras weatherproof?
Absolutely. Our outdoor range features IP66 or IP67 ratings, ensuring they are fully protected against dust, heavy rain, and extreme temperature fluctuations.
What kind of warranty do you provide on electronics?
CCTV Direct provides a comprehensive 2-year manufacturer warranty on all cameras and recording hardware, covering any technical defects or component failures.
Can I return a product if it is not compatible with my system?
We offer a 30-day hassle-free return policy. If the product is in its original packaging and unused, you can return it for a full refund or exchange.
Do you offer technical support for installation?
While we are a hardware retailer, we provide detailed setup guides, video tutorials, and lifetime email technical support to help you get your system online.